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At The Lovat, we make it a priority to ensure that we provide our guests with an experience that is professional yet relaxed during your Loch Ness adventure. We pride ourselves on being one of the most welcoming hotels in the Highlands and are always looking for ways to improve the experience of our visitors.
Continuous improvement is highly important to a business’ success and at the Lovat we delve deep to learn what make us ‘tick’ & what makes you ‘tock’. We both need to work in unison so we can deliver a professional service that in turn matches your needs. There needs to be 2-way communication with guidance and nurture of your feedback so we can continue to grow healthily into a business primarily supported by you but delivered by a happy team.
Whatever you have to say to us we take with its intention. Everyone is entitled to their own opinion and we recognise the importance of feedback in all its shapes and forms. We take what we can from the information provided, feed it back to the team and then act accordingly. We then inform you of our changes so you can learn of our improvements.
Discover why so many people love it at The Lovat – call us on 01456 490000 to book your room or alternatively make a reservation online.
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