Reservations Manager Required

Fancy yourself as The Lovat’s Reservations’ Manager…?  Well, apply today and find out below what the job entails!

The Reservations Manager is to lead the team, taking responsibility for ensuring the delivery of high standards of service within: the front and back office.

It is important that the Reservations manager contributes to the hotel’s strategic planning activities, taking an active role in driving Reservations sales, effectively marketing the hotel calendar of events and special offers as well as ensuring the Reservations team are inspired to achieve up-selling targets.

The Reservations manager will contribute to the smooth & efficient running of the department by applying skills & attributes to all areas that require involvement.

Preferred Knowledge

• Knowledge of all aspects of Reservations, Travel Agents, Weddings/Events and Corporate
• Track record of developing and managing the Reservations effectively in the hotel and leisure sector
• Understanding of sustainability and green tourism
• The requirements of operating a department where interface with the local community is a key consideration to engender the support and patronage of the local market
• Detailed knowledge of all facets of Reservations management to include man management, financial management, sales & marketing, and operations
• Understanding of IT and its applications in a hotel environment
• Understanding of allergens

Skills Required

• Reservations management techniques including man management, financial management and sales management
• Ability to strategise and see the bigger picture
• Recruitment and selection with training, developing and coaching of the team
• Excellent communication and presentation skills
• Problem solving and effective decision-making
• Ability to read and interpret financial management accounts to include P&L
• Man/team management and leadership and motivation of others
• Ability to interface easily and naturally with guests of all types
• Department planning to effect results, identifying sales opportunities across the department, and to be able to spot new department opportunities when they arise
• Organisation, personal planning, scheduling and conducting meetings of all types

Preferred Experience

• Management of a department at a 4 Star level
• Profit and operational responsibility for a privately owned department
• Operating in a local, national and international context
• Managing teams of people in a hotel environment
• Financial responsibility for targets and budgets and delivery
• Building teams successfully and leading winning teams
• Cost comparisons and working with suppliers

Optimal Competencies

• Decision-making
• Teamwork
• People development
• Communication
• Leadership
• Planning and organising
• Analytical thinking
• Sales

Find out more here about working with the Lovat team

Share This Post!